Terms and privacy

Company details

Elçi Express is a trading name of Luki Digital Ltd, a private limited company registered in England and Wales under company number 17292091. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: info@lukidigital.com, telephone +44 20 4577 0037. Registered with the UK Information Commissioner's Office (ICO) as a data controller under number ZC259088. In these terms "we", "us" and "Elçi Express" mean this company. Version: 2026-11-11.2.

Definitions

• Customer: the person or company that creates a request and pays the price. Customers must be at least 18.
• Consumer: an individual customer acting for purposes outside their trade, business or profession. Business customer: a company or person using the service for their business.
• Recipient: the person named by the customer to receive the shipment.
• Courier: an independent contractor whose application has been approved and who has signed the courier agreement.
• Request, offer, job: the transport need a customer publishes; a courier's priced proposal for it; an accepted offer that has been paid for.
• Estimate: a non-binding cost forecast calculated by the site from current taxi tariffs, ticket and fuel data.

Terms of service

These terms are governed by the law of England and Wales and form the contract between the customer and Luki Digital Ltd.

1. The service

We arrange for your shipment to be collected by a courier and taken to the recipient by the method you choose. Your contract is with Luki Digital Ltd; the courier is an independent contractor performing the job on our behalf. We are responsible to you for the couriers' failings to the extent set out in these terms. Elçi Express is not a postal or parcel operator and runs no distribution, sorting or transfer network. The service consists of assigning, at the customer's request, a specific person (the courier) to accompany the customer's shipment from start to finish and to hand it over personally on the customer's behalf. During the job the courier acts on the customer's instructions and on the customer's behalf; the price is based on the courier's time, travel and expenses.

2. Transport options

• Air express: the courier carries the shipment on a scheduled passenger flight as cabin or checked baggage and keeps it with them.
• Road: the courier travels with the shipment by car, without transfers.
• Economy by bus: the courier collects the shipment, hands it to the coach company at the departure bus station as a consignment, and shares a photo of the coach plate and consignment slip. During the journey the shipment is in the coach company's care, not with the courier. The recipient collects it at the arrival bus station with ID and signs on the tracking link. For this option our liability for loss, damage or delay while in the coach company's care is limited to pursuing your rights against the coach company on your behalf and shall not exceed the price you paid.
• City: the courier delivers directly within the same city.

3. Estimates and offers

Prices and times shown on the request page are estimates and are not binding. The binding price is the total shown in the courier's offer. Each cost item and our service fee are shown separately; the total shown is the final amount you pay including taxes (excluding customs duties in the destination country, clause 5). Offers remain valid while the request is open; a courier may withdraw an offer before it is accepted. Open requests are removed from the board after seven days.

4. Formation of the contract and electronic signature

• Before you accept an offer, the courier's identity, the route, transport method, cost items, total price and the pre-contract information below are shown on screen. When accepting, you sign these terms electronically on screen. The contract is formed when your payment is received; if no payment is received, the acceptance lapses.
• A copy of the signed contract is stored permanently on your page and sent to your email address as a link.
• Your electronic signature is recorded with your name, signature image, date, time and IP address, and is accepted as a valid signature under section 7 of the Electronic Communications Act 2000.
• At collection the sender, and at delivery the recipient, sign the handover record on the courier's device (for the bus option, the recipient signs on their own device). These records are proof of collection and delivery. Signed documents are kept on your private page and can be printed.

5. Price, payment and invoice

• Prices are in euro and cover every item shown as "included" in the offer. Customs duties, fees and official charges in the destination country are not included and are payable by you.
• Payment is taken in advance by card through the payment institution Stripe, before tickets are bought. "ELCI EXPRESS" or "LUKI DIGITAL" appears on your card statement. Prices are in euro; currency conversion and foreign transaction fees charged by your card issuer are payable by you. We never receive your card details. After payment the invoice is emailed to you and shown on your page.
• Extra waiting, extra baggage and redelivery costs caused by reasons on your side, such as an unreachable recipient, a wrong address or a shipment larger than declared, may be charged separately with supporting documents; you are told by message in advance.
• If the courier is kept waiting more than 30 minutes at collection or delivery for reasons on your or the recipient's side, a waiting fee of 15 euro applies for each further hour or part of an hour. The fee is notified by message and collected with a payment link.
• Card payments are verified with your bank's 3D Secure check. Do not pay with a card that is not yours or that you are not authorised to use.

6. Size, weight and declared value

Shipments carried by air or bus must be a size one person can carry: one piece, up to 32 kg, longest side up to 120 cm, three sides totalling up to 203 cm. Larger shipments travel only within Türkiye, in a car rented by the courier: up to 150 kg, longest side up to 150 cm, three sides totalling up to 300 cm; help with loading and unloading must be available at the sender's and the recipient's end. The weight, dimensions and value you declare are the basis of the price. If the shipment turns out larger or heavier than declared, the courier may refuse to collect it or an extra charge may apply with your approval. The declared value is used for customs and liability purposes; it does not insure the shipment. Declaring less than the real value may work against you at customs and in any compensation.

7. Your obligations

• To describe the contents accurately and completely, and to hand the invoice and required documents to the courier at collection.
• To allow the courier to open and inspect the shipment. Sealed packages that cannot be inspected are not carried.
• To ensure the shipment complies with the laws of the countries of departure and destination, customs, export control and sanctions rules and aviation security rules, and to obtain any required permits.
• To ensure the recipient is reachable at the delivery time and to share the recipient's details with their knowledge.

8. Items we do not carry

Commercial goods without an invoice or declaration; items prohibited on aircraft or classed as IATA dangerous goods (flammable, pressurised or corrosive substances, including lithium batteries not installed in equipment); cash, precious metals and stones, negotiable instruments; prescription medicines and narcotics; live animals and biological samples of human or animal origin; weapons, ammunition and their parts; dual-use items or items requiring an export licence; shipments connected with persons, entities or countries subject to UK, EU, US or Turkish sanctions; and anything illegal. The courier may refuse any shipment they have doubts about; the refund rules then apply. You are responsible for, and will indemnify us against, all fines, costs and losses arising from contents that do not match your declaration.

9. Customs

For international shipments the courier makes the customs declaration using the invoice and documents you provide. Commercial goods must be declared as commercial goods even when carried by a passenger; if an export declaration, import declaration, licence or payment of duty is needed in the country of departure or destination, you or your customs broker prepare it in advance. If the required documents are not ready, the courier may decline to collect the shipment. The courier will never declare the goods as their own personal belongings. Inspection, seizure, duties or penalties imposed by customs, and any resulting delays, are your responsibility. If the shipment is held by customs, the courier documents the situation and informs you; we agree the next steps separately.

10. Tracking, status updates and messaging

After payment the courier shares status updates (airport, flight, landing, out for delivery, delays), with photos where useful and optionally with their location. Location is updated only while the courier's job page is open and with the courier's permission; it is not a guarantee of exact real-time position. Messaging with the courier opens after an offer is accepted. Until payment is received, phone numbers and email addresses in messages are hidden automatically. The tracking link you can share with the recipient contains no price information.

11. Undeliverable shipments

If the recipient cannot be reached at the delivery time, the courier waits at least 60 minutes and contacts you by message and phone. If delivery still cannot be made, the shipment is left at a safe place agreed with you, redelivered the next day or brought back; the resulting extra costs are payable by you.

12. Timing, delays and events outside our control

The delivery time in the offer is an estimate. We are not responsible for delays caused by events outside our control, such as flight cancellations or delays, coach delays, weather, traffic, customs and security procedures, strikes, epidemics, war and decisions of public authorities. In such a case the shipment is delivered by the first available option and you are informed; we do not switch to a more expensive alternative without your approval.

13. Quality of service and our liability

• We provide the service with reasonable care and skill. If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected; if the service does not meet this standard you can ask us to repeat it or for a price reduction.
• Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.
• Loss and damage: if the shipment is lost or damaged while in our or the courier's hands through our or the courier's fault, we compensate its actual value, up to the value you declared and no more than EUR 1,000 per shipment. For higher-value shipments you must agree separately with us in writing before accepting an offer.
• Delay: for delay caused by our or the courier's fault, our liability is limited to the amount you paid for the job concerned.
• For business customers we are not liable for loss of profit, production stoppage, contractual penalties or similar indirect losses. For consumers we are liable, within the limits above, for losses that both of us could foresee when the contract was made; if you send a shipment for your business you count as a business customer.
• We do not insure shipments. For valuable shipments we recommend taking out your own goods-in-transit insurance.
• Collection photos: at collection the courier photographs the opened contents and the packed shipment. These photos form part of the collection record and show the condition of the shipment when it was collected. We are not liable for damage or defects visible in the photos or existing before collection.
• Packaging: you are responsible for packing the shipment suitably and adequately for transport. The courier may refuse packaging they consider inadequate or ask for it to be reinforced. Unless we are at fault, we are not liable for damage caused by inadequate packaging, by the nature of the goods (fragility, internal faults, leakage, deterioration) or by opening and inspection by customs or security officers.
• Delivery: the courier photographs the shipment when handing it to the recipient and writes the recipient's name on the record; they may ask to see ID. The shipment is not handed to anyone other than the recipient without your written consent. Visible damage or shortages must be noted on the delivery record; a record signed without a note shows that the shipment was received complete and without visible damage.
• Hidden damage: damage that is not visible from the outside must be reported with photos or video within 48 hours of delivery. You must keep the goods and the packaging and make them available for inspection on request. Whether the damage occurred in transit is assessed from this inspection together with the collection and delivery photos.
• False statements: a false statement about the contents, value or condition of the shipment, or a false claim of damage or loss, removes any right to compensation. We will claim the resulting losses and costs from you and may take legal action.

14. Complaints and reviews

Send complaints through the messages on your page or to info@lukidigital.com; we reply within five working days. After delivery you can review the courier; reviews must be based on genuine experience. Misleading, abusive or personal-data-containing reviews are not published.

15. Changes

We may update these terms. The version you signed remains valid for that job; its version number appears on your signed document.

16. Governing law and jurisdiction

This contract is governed by the law of England and Wales. For business customers the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live and your right to bring proceedings in its courts or before its consumer arbitration bodies. The contract is made in the language in which you signed it (Turkish or English); both texts have the same content.

17. Pre-contract information for consumers resident in Türkiye

Under Consumer Protection Law No. 6502 and the Distance Contracts Regulation:

• Provider: Luki Digital Ltd (Elçi Express), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom; info@lukidigital.com; +44 20 4577 0037.
• Main characteristics, total price and payment: shown in the offer you accept, item by item, with the total price including taxes. Payment is taken in advance by card. There is no separate delivery charge.
• Performance: the service is performed after payment by the method and at the time stated in the offer (clause 12).
• Right of withdrawal: you may withdraw within 14 days after payment. Because the service is urgent, you agree when accepting that it starts immediately, before the withdrawal period ends; under article 15 of the Distance Contracts Regulation the right of withdrawal may be limited by law for services started with your consent. We nevertheless apply the cancellation and refund terms below; if you cancel after the service has started, only the value of the service provided so far and documented costs incurred are deducted.
• Complaints and disputes: you can complain through the channels in clause 14. Within the monetary limits set each year by the Ministry of Trade you can apply to the Consumer Arbitration Committee where you live or where the transaction was made, and above those limits to the Consumer Court.
• This information is presented for your approval on the offer acceptance screen and stored with your signed contract.

Cancellation and refunds

How to do it on the site

• Before you accept an offer: cancel free of charge with "Withdraw request" on your page.
• Accepted but not paid: cancel free of charge with "Cancel"; the payment link stops working.
• After payment: use "Request cancellation and refund". We decide the amount under the rules below and refund it to your card through Stripe; the result and amount appear on your page and in your email.

14-day cancellation right for consumers

If you are a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel the contract within 14 days from the day it is made without giving a reason. You can give notice with the "Request cancellation and refund" button on your page or by a clear statement to info@lukidigital.com. Because the service is urgent, when accepting you expressly request that it starts immediately. In that case your right to cancel ends once the service has been fully performed; if you cancel after the service has started but before it is complete, you pay for the service provided up to that point.

Refund amount

• After payment, before tickets are bought and before the courier sets off: the full amount paid.
• After tickets are bought or the courier has set off, before collection: the remaining amount after deducting non-refundable ticket costs, documented expenses incurred so far and, if the courier has set off, half of the courier fee in the offer for the service provided up to that point. The deductions are shown to you in writing.
• If collection fails for reasons on your side: if the shipment is not ready, nobody is at the address and you cannot be reached within 60 minutes, or the shipment differs from your declaration, the job is treated as cancelled after the courier set off and the previous rule applies.
• After the shipment has been collected: the service is treated as substantially performed and no refund is made. If the shipment is brought back on your instruction, return costs are payable by you.
• If the shipment cannot be carried (clause 8): the remaining amount after deducting documented expenses incurred so far.
• If the service cannot be provided for reasons on our or the courier's side: the full amount paid.

Refunds are made to the card used for payment and may take 5 to 10 working days to appear, depending on your bank. We decide on a refund within 14 days of your request. If you start a chargeback with your bank without contacting us first, the refund may be suspended until the dispute is resolved. If you dispute a payment for a service that was provided, we will give your bank the signed contract, the handover records, the photos and the time, location and IP records as evidence. If a payment is reversed although the service was provided, the service price, dispute fees and collection costs will be claimed from you as a debt.

Courier agreement

This agreement is between Luki Digital Ltd ("Elçi Express") and the courier whose application is approved. It is signed electronically during the application; the courier can make offers only after the application is approved. The signature is valid under section 7 of the Electronic Communications Act 2000, and the signed copy is kept on the courier's document page.

1. Nature of the relationship

The courier is not an employee or worker of Elçi Express but an independent contractor working on their own account. There is no obligation on either side to offer or accept work; the courier decides which requests to offer on and at what price, and is free to work with other platforms. The courier is not authorised to make contracts on behalf of Elçi Express or to commit it to any obligation. The courier is responsible for their own tax, social security and invoicing obligations: a courier resident in Türkiye registers for tax on this income (for example as self-employed or through a sole proprietorship) and files their own returns; Elçi Express does not withhold tax on the courier's behalf unless required by applicable law. The courier uses their own vehicle, phone and equipment and decides how to carry out the work, subject to the minimum standards in this agreement.

2. Approval and account

The courier must be at least 18 and have the legal right to do this work in their country of residence and in every country a job they take passes through, and to travel to those countries (including any visas and permits needed). The courier declares this in the application and shows their ID in a video verification call before approval. Only couriers who are approved and have signed this agreement can make offers. The login link is personal; it must not be shared and must be reported immediately if lost. Elçi Express may withdraw approval without giving reasons. The courier confirms that their identity and passport details are accurate and provides documents on request.

3. Offers

• Offers are made with cost items. The sum of the items is the total paid to the courier for the job and covers tickets, transfers, accommodation, meals and the courier's labour. The Elçi Express service fee is added to the price shown to the customer.
• Items must be realistic; knowingly showing false costs is a breach of this agreement.
• An offer that has been accepted and paid for is binding on the courier. A courier who abandons a job, other than for reasons outside their control, covers the documented costs incurred by Elçi Express and the customer.

4. Carrying out the job

• At collection the courier opens the shipment and checks the contents, weight, dimensions, invoice and documents. The courier does not accept shipments that are undeclared, undocumented, prohibited or suspicious, and calls Elçi Express immediately.
• The courier has the collection and delivery records signed on the job page, by the relevant person on the courier's device. For the bus option, the courier shares photos of the consignment slip and coach plate.
• The courier keeps the shipment with them throughout the journey, does not hand it to third parties, does not open it or add anything to it.
• The courier posts status updates on the job page on time and reports any delay as soon as they learn of it. Location sharing is optional and the courier can turn it off at any time.
• The courier communicates respectfully and professionally with the customer and recipient and does not use alcohol or drugs during a job.

5. Legal compliance

• The courier holds a valid passport and meets the entry requirements of the destination country (visa exemption, electronic authorisation, mandatory insurance, registration).
• The courier declares correctly at customs; when asked, states clearly that the shipment is not their own and shows its documents.
• The courier does not make, offer or accept improper payments to any public official or other person (Bribery Act 2010) and does not deal with persons or entities on sanctions lists.

6. Payment

The ticket and travel cost part of the offer is paid before departure, and the remainder within three working days after the delivery record is signed, to the account the courier provides. The courier keeps receipts and invoices for expenses and provides them on request. Documented losses caused by the courier's fault may be deducted from payment after notifying the courier and giving them the opportunity to object.

7. Liability

The courier is liable to Elçi Express for losses caused by the loss of or damage to the shipment through their intentional act or gross negligence, and for false status updates on the job page. The courier is responsible for appropriate travel insurance for their own health and belongings and, for jobs by car, for driving with a valid licence and the vehicle's compulsory motor insurance. Except for intentional acts and gross negligence, the courier's total liability under this agreement is limited to the amount payable to them for the job concerned.

8. Confidentiality and data processing

The courier keeps confidential the customer, recipient and shipment information learned during a job and complies with the data processing terms below. This obligation continues after the agreement ends.

9. No off-platform dealing

For twelve months from the last job, the courier will not carry out courier work, directly or through others, for a customer met through Elçi Express while bypassing Elçi Express, and will not steer the customer to do so. In case of breach the courier pays Elçi Express the service fee it would have earned on the jobs concerned.

10. Termination

Either party may end this agreement at any time by written notice; accepted jobs are completed. In case of material breach of this agreement, Elçi Express may withdraw approval immediately.

11. Law

This agreement is governed by the law of England and Wales. The courts of England and Wales have jurisdiction; however, either party may also bring proceedings in the courts where the other party is domiciled. Mandatory provisions of the law of the courier's country of residence that cannot be excluded by contract are not affected.

Data processing terms (courier)

During a job the courier processes personal data on behalf of and on the instructions of Elçi Express and is in that respect a processor within the meaning of Article 28 UK GDPR. The courier:

• uses the customer's and recipient's name, phone, address and shipment details only to carry out the job concerned;
• does not share this information with anyone, does not pass it to another service provider and does not copy it unless needed for the job;
• protects their phone with a screen lock and does not share the job page link;
• deletes notes, photos and messages on their own device no later than 30 days after the job ends; signatures and status updates are kept in the Elçi Express system;
• reports any personal data breach (lost phone, link passed to someone else) as soon as they become aware of it and within 24 hours at the latest;
• assists Elçi Express with data subject requests and audits.

Privacy notice

This notice is given under the UK GDPR and the Data Protection Act 2018. It also aims to meet the information duty under Turkish Personal Data Protection Law No. 6698 (KVKK) for persons in Türkiye.

Controller

Luki Digital Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. ICO registration number: ZC259088. Contact: info@lukidigital.com. For payment data, Stripe Payments Europe Ltd is a separate controller subject to its own privacy notice.

Data we collect and why

• Customers: name and company, phone, email, collection and delivery addresses, shipment description, type, dimensions and declared value. To publish the request, pass on offers and provide the service.
• Recipients: name, phone and delivery address provided by the customer; signature on delivery. To deliver the shipment and prove delivery. We receive recipients' data from the customer, who must inform the recipient.
• Couriers: full name, date of birth, city, phone, email, passport and visa status, languages, availability and vehicle details, application note, declarations, contract signature, their offers and reviews. To assess the application, form the contract and run jobs. Passport or ID numbers are not requested in the application; documents are viewed during the verification call and no copy is kept.
• During a job: status updates, photos shared by the courier, the courier's location shared with their permission while the job page is open, and messages between the parties.
• Signature records: signer's name, signature image, date, time, IP address and browser details. As proof of the contract and of delivery.
• Payment: processed by Stripe; card details never reach us, we only receive the payment status, amount and invoice information.
• Technical data: short-lived records derived from IP addresses to prevent abuse.

Who sees what

The public request board shows only a district-level route (to about one kilometre), the shipment description, type, dimensions, declared value, deadline and number of offers. Full addresses, names, phone numbers and email are shared only with the courier who takes the job, after payment. Anyone who opens the tracking link sees the route, status, the courier's name and location; they do not see prices or phone numbers.

Legal basis

Formation and performance of the contract (Article 6(1)(b) UK GDPR); legal obligations (Article 6(1)(c)); legitimate interests for recipients' data, fraud prevention and establishing legal claims (Article 6(1)(f)). Courier location sharing is the courier's choice and can be turned off at any time.

Service providers and international transfers

Data is shared as far as the service requires with: the courier who takes the job; Stripe (payments); our hosting and email provider Namecheap (USA); Google Fonts (Google LLC; your IP address is sent when a page opens) for fonts; the OpenStreetMap Foundation for map images (your IP address is sent to its servers when a map opens); komoot Photon for address search (the address text you type on the request page and the coordinates of the point you choose are sent to this service); and competent public authorities on request. Because of the nature of the service, data is transferred between the UK, Türkiye, the EU, the USA and the destination country, as far as necessary to perform the contract and with appropriate safeguards. For transfers outside the UK we use, where required, the ICO International Data Transfer Agreement or the EU standard contractual clauses. Data is not sold, and no cookies are used for ad measurement without your consent.

KVKK notice for persons in Türkiye

For the purposes of KVKK Law No. 6698, the data controller is Luki Digital Ltd. Your data is collected electronically through the website for the purposes above, on the legal grounds in KVKK article 5/2 (c) formation and performance of a contract, (ç) legal obligation, (e) establishing, exercising and protecting a right, and (f) legitimate interest. Because the service involves cross-border carriage and is run by a UK company, your data is transferred to the UK, the USA and the destination country as occasional transfers necessary to perform the contract under KVKK article 9/6 (b). You can exercise your rights under KVKK article 11 (to learn whether your data is processed, request information, learn the purpose, know the third parties it is transferred to, request correction or deletion and notification of these to recipients, object to results of automated analysis and claim compensation) by writing to info@lukidigital.com; requests are answered within 30 days.

Retention

• Contracts, signatures, handover records and financial records: six years, for limitation periods and tax law.
• Messages, status updates and photos: two years after the job is completed.
• Courier location: only the last known location is kept and it is no longer shown once the job is complete.
• Requests that do not become contracts are deleted within one year, and unapproved courier applications within six months.

Your rights

You have the right to access your data, ask for it to be corrected or erased, ask for processing to be restricted, object to processing and data portability. Send your request to info@lukidigital.com; you will get a reply within one month. You have the right to complain to the UK Information Commissioner's Office (ico.org.uk) and, in Türkiye, to the Personal Data Protection Board.

Age limit

The service is not intended for anyone under 18; we do not knowingly collect data from under-18s.

Cookies and local storage

Your browser's local storage holds your language preference, your cookie choice, courier and admin logins and the courier's location sharing preference; these are strictly necessary for the service to work. In addition, only if you consent, Google Ads cookies are used to measure which ads bring requests (Google Ireland Ltd and Google LLC). If you do not consent, only cookieless, non-identifying measurement signals are sent to Google. You can change your choice by clearing this site's data in your browser. We do not ask for consent to ad personalisation.

Platform rules

• Requests must be based on a genuine transport need; test, fake or competitor price-gathering requests are removed.
• Before payment, parties must not share contact details or try to move payment off the platform. This rule protects customers and couriers against fraud.
• Insults, harassment, discrimination and illegal content in messages are prohibited; Elçi Express may read messages for moderation and dispute resolution.
• Reviews may only be given for completed jobs and must be based on genuine experience.
• Requests, offers or accounts of users who break these rules may be removed.